Web Troubleshooting

Providing Screenshots and Recorded Videos

Providing videos and screenshots to us at Huzzard can help us troubleshoot any issues that you may experience.

Taking Screenshots via the Snipping Tool

1. On Windows, press the “Windows”, “Shift” and “S” keys at the same time.

2. You screen will dim, and your cursor will turn into a cross hair.

3. Select the area of your screen that you wish to capture.

Recording Video Via the Snipping Tool

1. On Windows, press the “Windows”, “Shift” and “S” keys at the same time.

2. You screen will dim, and your cursor will turn into a cross hair.

3. On the top of your main screen, you will see a small tool bar. Select the video symbol

4. Select the area of your screen that you wish to capture during the recording.

5. Select Start on the tool bar at the top of your screen.

6. Record the behavior you wish to report.

7. Once you are done, select the red square on the tool bar to stop the recording.

For additional instructions, follow the Microsoft knowledgebase article: Use Snipping Tool to capture screenshots - Microsoft Support

Purchase Order Errors

Request failed with status code 400

The error message “Update purchase order fail” will likely display alongside this one.

This error is one that us at the Huzzard team will need to resolve. In order to efficiently resolve the issue we will need information that you can obtain by:

1. Clicking on the “Request failed with status code 400” error

   1. This will display a pop up similar to the following:

2. Click on the copy button on the top right of the red box

3. Create a ticket with us for the error at Huzzard Inventory support form and send us the copied text alongside any other details of the error that you are seeing

   1. This will help us determine the root cause of the issue, and get your problem solved as quickly as possible.

Manual Reconciliation Shows a “Red Cricle with a Line Through it” When Attempting to Save

This means that the save button got disabled and can have one of two reasons:

1. A “Item” and/or “Reason for Adjustment” field was empty when first selecting “Save”

   1. The “Save” button will remain disabled, even after filling in the required fields

   2. To resolve, exit out of the “Reconcile Stock” pop up and begin a fresh Manual Reconciliation

2. At some point during the manual reconciliation, internet connection was lost.

   1. The “Save” button will remain disabled, even after the connection is restored

      1. To avoid this, use the android device in places where internet connection is unreliable

   2. To resolve, exit out of the “Reconcile Stock” pop up and begin a fresh Manual Reconciliation