FAQ

If you are unable to access the correct features on your account, there is likely an issue with the permissions assigned to the account.

User accounts are managed by the organization’s retail manager, who will need to verify and update the user’s permissions. Users or their supervisor should contact their retail manager to have their account updated.

Retail managers can find information on how to update a user’s permissions on the User Role Management page.

Not being able to request a purchase order can be indicative of a few potential problems

1. Invalid Items added to PO

   1. An Invalid Item means that the SKU in your Vego Inventory organization does not match the SKU in your supplier’s POS system. Because of this, Vego Inventory cannot properly communicate with your supplier. Thus, the items with the mis-matched SKU’s must be removed prior to requesting a purchase order. This issue must be resolved by an organization admin changing the SKU in Vego Inventory

2. Supplier out of stock

   1. If the supplier is out of stock of one of the items that you requested, this will cause an error, and make it so that the purchase order cannot be submitted. Once the out-of-stock items are removed, the purchase order can be submitted. The item will only be available for purchase once the supplier has the item back in stock.

3. Response not received from server

There are a few potential fixes to this problem:

• Wait a few moments and try to request the purchase order again

• Make a small change to your purchase order, and then undo that change. For instance, changing the quantity of cases desired from 2 to 3, and then back to 2, will trigger a response from the server

4. An Item in the purchase order is inactive

Organization administrators in Vego Inventory have the ability to activate and deactivate items. If an item is added to a purchase order and then an administrator deactivates that item, an error will occur

Not being able to approve a purchase order can be indicative of a few potential problems

1. Invalid Items added to PO

   1. An Invalid Item means that the SKU in your Vego Inventory organization does not match the SKU in your supplier’s POS system. Because of this, Vego Inventory cannot properly communicate with your supplier. Thus, the items with the mis-matched SKU’s must be removed prior to submitting a purchase order. This issue must be resolved by an organization admin changing the SKU in Vego Inventory

2. Supplier out of stock

   1. If the supplier is out of stock of one of the items that is requested in the purchase order you are trying to approve, this will cause an error, and make it so that the purchase order cannot be approved. Once the out-of-stock items are removed, the purchase order can be approved. The item will only be available for purchase once the supplier has the item back in stock.

3. Response not received from server

here are a few potential fixes to this problem:

• Wait a few moments and try to request the purchase order again

• Make a small change to your purchase order, and then undo that change. For instance, changing the quantity of cases desired from 2 to 3, and then back to 2, will trigger a response from the server

4. An Item in the purchase order is inactive

Organization administrators in Vego Inventory have the ability to activate and deactivate items. If an item is added to a purchase order and then an administrator deactivates that item, an error will occur

If you are unable to log in to your Vego Inventory account, it is likely due to incorrect credentials. First, try to reset your password. If that is unsuccessful, proceed by contacting your retail manager, and they will be able to set up a new account for you.

If content within Vego Inventory is not loading, you should clear your cache data. Here are guides on how to clear your cache data in different browsers. Click the link for the browser you are using, and follow the instructions.

Google Chrome

Microsoft Edge

Mozilla Firefox

If you are connected to a WiFi network, but Vego Inventory says that you have no internet connection, this is likely because either your WiFi signal is very weak, or you are connected to a guest network. Depending on the configuration of your guest network, Vego Inventory may not be able to properly communicate when connected to it. Guest networks typically have the word “guest” in the name/SSID. If you are connected to a WiFi network, but Vego Inventory says you have no internet connection, contact your IT department to see if it is because the signal is weak, or if the network is configured as a guest network.